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CategoriesFAQ's - Frequently Asked Questions

  1. When I subscribe to one day, one week or multiple months, when does my search time begin and end?
  2. Is there a number I can call for research assistance?
  3. What are the Terms & Conditions for using "Research Value Packages"?
  4. If I buy a day, can I use 12 hours today and 12 hours next week or is it a continuous 24 hours?
  5. Are discounts available for multiple subscriptions or repeat customers?
  6. Can I see samples of the "no charge" cite lists and headlines that are generated by a search?
  7. Will I be provided with a record of my subscriptions and orders?
  8. Where can I find information and pricing on other LexisNexis® Programs?
  9. How do I get a refund if the service doesn't meet my needs or if I am not satisfied with the subscription?
  10. Is there a number I can call to receive assistance with a purchase?
  11. Where do I find a list of your Member Benefit Sponsors?
  12. Where do I find information on joining one of the Member Benefit Sponsors?
  13. Is there any routine downtime that might affect my access to the site?
  14. Which Password do I use to log on with my LexisNexis® ID?
  1. When I subscribe to one day, one week or multiple months, when does my search time begin and end?

    2. Your search time begins when your ID is created and e-mailed to you. The e-mail containing the ID will confirm the time your ID will expire.

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  2. Is there a number I can call for research assistance?

    3. If you have questions during your research session, call 1.800.543.6862.

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  3. What are the Terms & Conditions for using "Research Value Packages"?

    4. The terms and conditions for using any LexisNexis® at lexis.com® research product are available at http://www.lexisnexis.com/terms/general/

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  4. If I buy a day, can I use 12 hours today and 12 hours next week or is it a continuous 24 hours?

    5. It is a continuous 24 hours.

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  5. Are discounts available for multiple subscriptions or repeat customers?

    6. These packages are designed for occasional use. If you need multiple packages or subscribe repeatedly, there is probably a more cost-efficient subscription available for you and your firm. If this sounds like your situation, call 1.800.356.6548, option 1.

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  6. Can I see samples of the "no charge" cite lists and headlines that are generated by a search?

    7. A News Sample:
    PR Newswire, February 15, 2001, Thursday, FINANCIAL NEWS, 739 words, lexisONE® Launches The LOOP;Free Interactive Community for Legal Professionals Goes Live, DAYTON, Ohio, Feb. 15.

    A Case Sample:
    Gustin v. USAA Cas. Ins. Co.,No. 00AP-130, COURT OF APPEALS OF OHIO, TENTH APPELLATE DISTRICT, FRANKLIN COUNTY, February 13, 2001, Rendered.

    OVERVIEW:
    Summary judgment for appellee insurance company was proper where Ohio contract law applied to the policy at issue, and the statute allowing appellee to limit its liability was constitutional.

    CORE TERMS:
    insurance policy, contract law, summary judgment motion, per person, automobile accident, summary judgment, insurer, assignment of error, memorandum...

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  7. Will I be provided with a record of my subscriptions and orders?

    8. There are a few different areas where you may access records of your subscriptions and orders.
    Confirmation and Receipt Page - Upon successfully ordering a subscription/s, you will receive a Confirmation and Receipt Page. This page is printable and can serve as your subscription receipt. You also will have your credit card receipt as a record of your subscription.
    Confirmation and Receipt Email - Upon successfully ordering a subscription/s, you will receive a Confirmation and Receipt Email. This email can be saved your subscription receipt.
    Current Subscriptions - This section can be found within "Account Details" and will provide you with details pertaining to current/active subscriptions that you have purchased.
    Subscription Order History - This section can be found within "Account Details" and will provide you with details pertaining to expired subscriptions. You may also renew these expired subscriptions from this location. Subscription orders will be displayed for 1 Year from date of expiration.

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  8. Where can I find information and pricing on other LexisNexis® Programs?

    9. You can find information about our services by calling us at 1-800-LEXIS22 (1-800-539-4722).

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  9. How do I get a refund if the service doesn't meet my needs or if I am not satisfied with the subscription?

    10. Call 1-800-539-4722

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  10. Is there a number I can call to receive assistance with a purchase?

    11. If you need assistance in completing a purchase call 1-800-LEXIS22 (1-800-539-4722) and a representative will assist you.

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  11. Where do I find a list of your Member Benefit Sponsors?

    12. You can find a list of sponsors at http://www.lexisnexis.com/partners/barassociations/.

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  12. Where do I find information on joining one of the Member Benefit Sponsors?

    13. You can find more information on joining at http://www.lexisnexis.com/partners/barassociations/.

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  13. Is there any routine downtime that might affect my access to the site?

    14. If you are accessing this Web site from 2 a.m. to 3 a.m ET. Monday - Saturday, or from 1 a.m. to 8 a.m. ET, Sunday, your LexisNexis® at lexis.com® ID will be emailed after 3 a.m. Monday - Saturday and after 8 a.m. Sunday. The length of your subscription will not be affected as your daily, weekly or multi-monthly access begins when your ID is issued. Please note, during these hours you will not be able to conduct research on the LexisNexis® at lexis.com® service. Thank you in advance for your understanding.

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  14. Which Password do I use to log on with my LexisNexis® ID?

    15. When you are using your lexis.com ID for the first time you will use your lexisONE® Community password. Once you log on to LexisNexis® with your lexisONE® Community password you may be prompted to create a new password. This new password is ONLY for lexis.com. It will not work with lexisONE® Community.
    If you have already logged in to LexisNexis® and had been prompted to create a new password, use the new password that you had created. If you do not remember your LexisNexis password there will be a link available on the sign on page to retrieve your password.

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