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CategoriesFAQ's - Frequently Asked Questions

  1. Where do I find more information about downloading LexisNexis® services for the Research Task Pane?
  2. How do I launch the Research Task Pane (RTP)?
  3. How do I search for free case law within my Office program?
  4. How do I search the LexisNexis® Store from my Office program?
  5. How do I Shepardize® a case from my Office program?
  6. Does the RTP work with different browsers?
  7. Do I need to reenter my user ID and Password each time I login to do a search?
  8. Where can I find Help with the Microsoft Office Research Task Pane?
  9. Who can I contact with questions about the Microsoft Office Research Task Pane?
  10. Where can I find Help with the lexisONE® Community Free Case Law Service?
  11. Where can I find Help with the LexisNexis® Store?
  1. Where do I find more information about downloading LexisNexis® services for the Research Task Pane?

    2. You can find more information about the LexisNexis® services available for the Research Task Pane at http://www.lexisnexis.com/msoffice/.

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  2. How do I launch the Research Task Pane (RTP)?

    3. You can launch the RTP either by selecting the "Search Button" from the tool bar within any of the Office programs, or by highlighting content within an Office document then right-clicking and selecting "Lookup.

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  3. How do I search for free case law within my Office program?

    4. First, highlight a keyword or phrase within your MS document. Click on the "Research" button in the toolbar, then right-click on the highlighted content and select "Look Up." The RTP will open. Then, using the drop-down menu of services, select "lexisONE® CommunityFCL.

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  4. >How do I search the LexisNexis™ Store from my Office program?

    5. First, highlight a keyword or phrase within your MS document. Click on the "Research" button in the toolbar, then right-click on the highlighted content and select "Look Up." The RTP will open. Then, using the drop-down menu of services, select "LexisNexis Store.

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  5. How do I Shepardize® a case from my Office program?

    6. Click on "Shepardize®". A browser window will open. The RTP will be carried over to the browser and displayed in the left side of the browser window.

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  6. Does the RTP work with different browsers?

    7. Full RTP functionality and features are available with Microsoft's Internet Explorer. You may use the RTP in the MS Office products with other browsers, including Netscape, but there are limitations. When you select any of the results in the RTP, Netscape will launch but the RTP will not open in the browser window. Only the content of the link selected in the RTP will display.

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  7. Do I need to reenter my user ID and Password each time I login to do a search?

    8. No. The RTP includes a "Remember Me" feature, which allows you to indicate whether you would like your user ID and password information to be saved. Making this selection enables you to avoid reentering your login information every time you conduct a search.

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  8. Where can I find Help with the Microsoft Office Research Task Pane?

    9. Help with the Microsoft Office Research Task Pane can be found using "Help" on any of your Microsoft Office applications' toolbar.

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  9. Who can I contact with questions about the Microsoft Office Research Task Pane?

    10. You may contact Microsoft through their website which provides different levels of support based on your needs.

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  10. Where can I find Help with the lexisONE® Community Free Case Law Service?

    11. Help with the lexisONE® Community Free Case Law Service can be found in the Customer Support FAQs on lexisONE® Community.

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  11. Where can I find Help with the LexisNexis® Store?

    12. Help with the LexisNexis® Store can be found in their Customer Support FAQ's.

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